MINISTRY OF HEALTH
KILOME MNH HOSPITAL CITIZENS SERVICES CHAPTER
FOR DELIVERY OF HEALTH SERVICES
This hospital and its staff are committed to provide high quality health care services to all our patients/clients with dignity, professionalism and within the shortest time possible .
| SERVICES RENDERED | PATIENTS/CLIENTS REQUIREMENTS | USER CHARGES (KSHS) | TIMELINE | |
| 1. | Attendance and customer care desk/ inquiries | Cooperation from patient/relatives | Free | Up to 5mins |
| 2. | Registration card | Patients particulars | Free | Up to 15mins |
| 3. | consultations; -Adults/above 13yrs | Registration card | 500/= | Up to 20min |
| Children above 5yrs | Registration card | 500/= | Up to 20mins | |
| Children below 5yrs | Registration card | 500/= | Up to 20mins | |
| 4. | Dispensing | Prescription and payment receipt | Cost of drugs/medicine dispensed | upto 5min |
| 5. | Vaccination/immunization | Immunization card | Free | Up to 30mins |
| 6. | Laboratory services | Investigations form/payments receipt | As per the test indicated | Minimum 30mins |
| 7. | Antenatal clinic | ANC card | Free | Up to 30mins |
| 8. | X-rays services | Request form and payment receipt | 600 and above | Up to 20mins |
| 9. | Admissions Emergency | Patients file and card | Admission deposit 10,000 and above, payable after admission | Up to 20mins |
| Non-emergency | Patient file and card | Admission deposit 10,000 payable on admission | up to 1hr | |
| 10. | Surgeries Emergency | Card, file, consent. | 30,000/=and above | Up to 30mins |
| Non emergency | Card ,file and payment receipt | 30,000/= | up to 48 hr | |
| 11. | Payment for hospital charges | invoices for either inpatient or outpatient services rendered . | Free | Up to 30mins |
| 12. | Ambulance non emergency | Cooperation/ Payment receipt | 60/=per km on tarmac road 80/=per km on weather road | up to 20 mins |
| emergency | cooperation from clients | 60/=per km on tarmac road 80/=per km on weather road | up to 5 mins | |
| 13. | Ultrasound service (scanning services ) | Cooperation from client/ Request form/ Payment receipt | 1500/= and above | Up to 30mins |
| 14. | Mortuary services -Body storage | Cooperation from relatives | 500/= per day | Up to 1hr |
| Embalming /body handling | Payment receipt /cooperation | 3000/= | Up to 2hrs | |
| -Postmortems | Payment receipt Police/relatives/concerned person | 20,000/=and above | up to 24hrs | |
| Body collection | Payment receipt and burial permit | Free | up to 1hr | |
| 15. | Hearse /funeral services | Cooperation from client Payment receipt | 80/=per km on tarmac road (minimum 4000) 140/=per km on weather road minimum 5000/= | 1 hr |